TO: Mayor and Commissioners
FROM: Hassan Hadjimiry, P.E., Utilities Director
THROUGH: Terrence R. Moore, ICMA-CM
DATE: July 14, 2026
Title
APPROVAL OF RESOLUTION NO. 98-26 TO AWARD AN AGREEMENT WITH PINNACLE BANK D/B/A SYNOVUS BANK FOR LOCKBOX SERVICES FOR THE UTILITIES CUSTOMER SERVICE (UTILITY BILLING) DIVISION, AND EMS LOCKBOX, PURSUANT TO ITB NO. 2026-020, IN A FIVE (5) YEAR CONTRACT VALUE NOT TO EXCEED $502,770.00
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Recommended Action:
Recommendation
Motion to approve Resolution No. 98-26 to award an Agreement with Pinnacle Bank d/b/a Synovus Bank for Lockbox Services for the Utilities Customer Service (Utility Billing) division, and EMS lockbox, pursuant to ITB No. 2026-020, in a five (5) year contract value not to exceed $502,770.
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Background:
On March 9, 2026, the Purchasing Department (Purchasing), in Coordination with the Utilities Department (Department) advertised ITB No. 2026-020, for Lockbox Services. Purchasing informed the Department on April 8, 2026 that seventeen (17) vendors downloaded the bid documents with one (1) vendor responding. The Department made the decision to extend the bid for one (1) additional week. On April 30, 2026, Purchasing informed Utilities that the one (1) sole vendor, Pinnacle Bank d/b/a Synovus, was found to be both the low responsive and responsible vendor based upon submission. The initial term of the Agreement is for three (3) years, with two (2) additional one-year renewal periods.
Utility Billing utilizes lockbox services to both collect and process utility billing service and payments.
Should the City exercise the renewal options, the cumulative contract value is provided below.
Contract - ITB2026-020
Initial Term - Year 3 July 14, 2026 - July 13, 2029 $ 301,662
Year 4 July 14, 2029 - July 13, 2030 $ 100,554
Year 5 July 14, 2030 - July 13, 2031 $ 100,254
Total ...
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