TO: Mayor and Commissioners
FROM: Mickey Baker, Chief Information Officer
THROUGH: Mark R. Lauzier, City Manager
DATE: November 20, 2017
Title
PAYMENTUS UTILITY BILL PAYMENT SYSTEM
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Recommended Action:
Recommendation
Motion to approve Paymentus Corporation as a City Standard for Utility Bill payments in an amount not to exceed $150,000 per year for five (5) years.
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Background:
The City of Delray Beach (City) currently processes Water Utility bill payments through on-premise servers with software purchased through Selectron. The Selectron servers are programmed to interface with the SunGard HTE ERP system. Utility Billing will be migrated to the Tyler New World Financial Management System in the next few months and will need an interface for on-line web payments and Interactive Voice Response (IVR) phone call payments. The City has used Selectron services since 2004, but Tyler New World Financial Management Systems does not have an integration with Selectron. Paymentus has a hosted solution with proven integration to the Tyler New World Utility Billing solution. Replacing our current bill payment processing companies from Selectron to Paymentus is in the best interest of the City.
Justification:
The City currently averages 8505 Lockbox payments at $1,526,039 per month, 3167 ACH/eCheck payments at $390,327/ per month, 2619 web payments at $320,148 per month and 1293 IVR payments at $143,366 per month. With the migration to Tyler New World Utility Billing System, and to address issues with the current payment solution for utility bills, IT staff has investigated on-line bill presentation and payment options. Several firms were interviewed of their on-line bill presentation and payment systems including: Paymentus, Selectron, AMS and BridgePay.
Highest on the priority list for any system evaluated was the ability to provide excellent customer service to Delray Beach residents, including:
· Ability to replicate the paper bill on-line.
· Opti...
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