TO: Mayor and Commissioners
FROM: Mickey Baker, IT Director
THROUGH: Mark R. Lauzier, City Manager
DATE: July 10, 2018
Title
APPROVAL OF RESOLUTION NO. 16-18 TO AWARD A THREE (3) YEAR AGREEMENT WITH TWO ONE YEAR EXTENSION WITH SELECTRON TECHNOLOGIES INC. FOR THE PROCUREMENT OF BUILDING DEPARTMENT PERMIT AND UTILITY BILLING MANAGED SERVICES IN THE SELECTRON CLOUD ENVIRONMENT FOR BILLING AND INSPECTIONS IN AN AMOUNT NOT-TO-EXCEED $390,000
Recommendation
Recommended Action:
Motion to approve Resolution No. 16-18 to award a three (3) year with two one year extension agreement with Selectron Technologies Inc. (Selectron) for the procurement of Building Department Permit and Utility Billing Managed Services in the Selectron Cloud Environment for billing and inspections in an amount not-to-exceed $390,000.
Body
Background:
Selectron Technologies, Inc. (Selectron) supplies and supports software and hardware utilized to accept the City of Delray Beach’s (City) customers’ payments for utility bills and building permit fees using checks and credit cards via the City’s interactive voice response and web-based portals. Selectron was awarded by the City an agreement in 2004 for this payment solution, and the City has used them exclusively for the related products and services since then. They have been deemed the City standard solution for utility billing and building permit payments, as they are the sole provider of Selectron products and services. The original agreement is attached for reference.
The City has been utilizing on-premise stand-alone servers for both web-portal and Interactive Voice Response (IVR) utility payments and inspection requests, which enables the City to accept payments over the phone or online. The Selectron servers installed in the City are at end of life and need to be migrated to a Managed Service environment, which shifts the responsibility of managing certain related services from the City to a third party. Staff proposes to upgrade th...
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