TO: Mayor and Commissioners
FROM: Mickey Baker, IT Director
THROUGH: Mark R. Lauzier, City Manager
DATE: September 6, 2018
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APPROVAL TO INCREASE THE APPROVED AGREEMENT VALUE BY $228,848 FOR VOIP PHONE SYSTEM SUPPORT, MAINTENANCE AND SERVICES WITH MAX-IS, INC. THROUGH SEPTEMBER 2019
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Recommended Action:
Recommendation
Motion to approve an increase in the approved agreement value by $228,848 with Max-IS, Inc. for VoIP phone system support, maintenance and services through September 2019.
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Background:
A contract award to Max-IS, Inc (MaxIS360) for the Voice over Internet Protocol (VoIP) telephone system (Contract) was approved by the City of Delray Beach (City) City Commission on April 5, 2016 pursuant to RFP 2016-049. The Contract included installation and project management of a new Intelligence Customer Interaction Center (CIC) Enterprise Phone System and Contact Center, as well as VoIP phone system support, maintenance, and services in an amount not to exceed $408,764. Under this Contract, MaxIS360 is the City’s preferred partner of the Genesys Interactive Intelligence VoIP phone system. Subsequently, all payments for the phone system equipment, support, maintenance and services are made to MaxIS360. The Contract will remain in effect until either the City or MaxIS360 provides notice of termination. This request is to increase the approved agreement value by $228,848 for a total agreement value not-to-exceed $637,612 through September 2019.
Due to a conversion error, a payment in the amount of $202,382 was made to MaxIS360 but was not reflected in the Tyler financial system (New World). This subsequently led to the City overspending against the Contract by approximately $97,000. In addition to the retroactive approval of $96,733, staff requests approval of $132,115 to allow for the continuation of the Contract through September 2019. A breakdown of costs is below:
· Additional Telephone handsets: $7,893
· Genesys VoIP system annual ...
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