TO: Mayor and Commissioners
FROM: Duane D'Andrea, Human Resources Director
THROUGH: Neal de Jesus, Interim City Manager
DATE: December 10, 2019
Title
REQUEST FOR ADDITIONAL STAFFING EMPLOYEE HEALTH AND WELLNESS CENTER
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Recommended Action:
Recommendation
Motion to Approve additional staffing for the Employee Health and Wellness Center.
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Background:
Since 2012, the City’s Employee Health and Wellness Center has provided primary and urgent care services for active employees and retirees and their dependents who are enrolled in one of the City’s medical plans.
On May 1, 2017 the Employee Health and Wellness Center (Center) expanded business hours from 32.5 to 42.5 weekly to accommodate the increase in participation by employees, retirees and their enrolled dependents.
Since this schedule change, the Center has experienced continued increase in participation as shown in this table:
2017 2018 2019 through 09/30/2019 2019 Projected
Number of Center Visits 4,082 4,473 3,515 4,684
Number of patients 1,396 1,331 1,198 1,608
The size of the Center staff has stayed the same since it opened in 2012. The current staff of one part-time Physician, one part-time Nurse Practitioner, and two full-time Receptionist/Nurses is insufficient to support the increased number of patients and visits and provide a high level of service. The City consulted with Concentra to determine the staffing changes needed at the Center to help alleviate wait times, increase physician availability and continue to meet the City’s customer service expectations. We are requesting approval to amend the agreement with Concentra to add a full-time Medical Assistant/Receptionist, increase the physician hours from the current thirty-six (36) to forty (40) hours per week and add a part-time dietitian at ten (10) hours per week.
Center Physician
Increasing the hours of the physician from the current thirty-six (36) to forty (40) will provide employees and their dependents with fle...
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